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The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!

Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.

Vi söker nu en serviceinriktad och lösningsorienterad IT-tekniker med inriktning mot skrivare till ett spännande uppdrag hos en av Sveriges ledande aktörer inom försvars- och säkerhetsindustrin. Kunden utvecklar avancerade tekniska lösningar och system inom bland annat försvar, säkerhet och flyg, och du får möjlighet att arbeta i en tekniskt avancerad och komplex IT-miljö. I rollen får du arbeta med drift, underhåll, installation och support av skrivare och blir en viktig kontaktperson för verksamhetens användare. Här får du möjlighet att kombinera ditt tekniska kunnande med ett starkt kund- och servicefokus.

Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Dina arbetsuppgifter

I rollen som IT-tekniker med inriktning mot skrivare kommer du bland annat att:

• Konfigurera och installera olika typer av skrivare.
• Drifta och underhålla skrivarmiljöer.
• Ge support och utföra felsökning samt felavhjälpning.
• Arbeta proaktivt för att identifiera och förebygga problem.
• Hantera och administrera IT-utrustning i olika system för assethantering.
• Ha nära kontakt med användare och säkerställa en hög servicenivå.
• Resa inom Sverige vid behov.

Din profil

Vi söker dig som är tekniskt intresserad, serviceinriktad och har ett starkt kundfokus. Du trivs med att lösa problem, arbeta praktiskt och hjälpa användare i deras vardag.

Vi ser gärna att du har:

• Erfarenhet av installation, konfiguration och support av skrivare.
• Erfarenhet av ledande skrivarmärken, exempelvis Ricoh, HP, Canon och Xerox.
• Erfarenhet av assethantering och arbete i olika system.
• God problemlösningsförmåga och ett strukturerat arbetssätt.
• B-körkort då resor inom Sverige förekommer i tjänsten.

Som person är du ansvarstagande, lösningsorienterad och kommunikativ. Du trivs både med att arbeta självständigt och tillsammans med andra och har en naturlig förmåga att skapa goda relationer med användare och kollegor.

Vad vi erbjuder

På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!

Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.

Vi söker nu en serviceinriktad och lösningsorienterad IT-tekniker med inriktning mot skrivare till ett spännande uppdrag hos en av Sveriges ledande aktörer inom försvars- och säkerhetsindustrin. Kunden utvecklar avancerade tekniska lösningar och system inom bland annat försvar, säkerhet och flyg, och du får möjlighet att arbeta i en tekniskt avancerad och komplex IT-miljö. I rollen får du arbeta med drift, underhåll, installation och support av skrivare och blir en viktig kontaktperson för verksamhetens användare. Här får du möjlighet att kombinera ditt tekniska kunnande med ett starkt kund- och servicefokus.

Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Dina arbetsuppgifter

I rollen som IT-tekniker med inriktning mot skrivare kommer du bland annat att:

• Konfigurera och installera olika typer av skrivare.
• Drifta och underhålla skrivarmiljöer.
• Ge support och utföra felsökning samt felavhjälpning.
• Arbeta proaktivt för att identifiera och förebygga problem.
• Hantera och administrera IT-utrustning i olika system för assethantering.
• Ha nära kontakt med användare och säkerställa en hög servicenivå.
• Resa inom Sverige vid behov.

Din profil

Vi söker dig som är tekniskt intresserad, serviceinriktad och har ett starkt kundfokus. Du trivs med att lösa problem, arbeta praktiskt och hjälpa användare i deras vardag.

Vi ser gärna att du har:

• Erfarenhet av installation, konfiguration och support av skrivare.
• Erfarenhet av ledande skrivarmärken, exempelvis Ricoh, HP, Canon och Xerox.
• Erfarenhet av assethantering och arbete i olika system.
• God problemlösningsförmåga och ett strukturerat arbetssätt.
• B-körkort då resor inom Sverige förekommer i tjänsten.

Som person är du ansvarstagande, lösningsorienterad och kommunikativ. Du trivs både med att arbeta självständigt och tillsammans med andra och har en naturlig förmåga att skapa goda relationer med användare och kollegor.

Vad vi erbjuder

På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!

Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.

Vi söker nu en serviceinriktad och lösningsorienterad IT-tekniker med inriktning mot skrivare till ett spännande uppdrag hos en av Sveriges ledande aktörer inom försvars- och säkerhetsindustrin. Kunden utvecklar avancerade tekniska lösningar och system inom bland annat försvar, säkerhet och flyg, och du får möjlighet att arbeta i en tekniskt avancerad och komplex IT-miljö. I rollen får du arbeta med drift, underhåll, installation och support av skrivare och blir en viktig kontaktperson för verksamhetens användare. Här får du möjlighet att kombinera ditt tekniska kunnande med ett starkt kund- och servicefokus.

Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Dina arbetsuppgifter

I rollen som IT-tekniker med inriktning mot skrivare kommer du bland annat att:

• Konfigurera och installera olika typer av skrivare.
• Drifta och underhålla skrivarmiljöer.
• Ge support och utföra felsökning samt felavhjälpning.
• Arbeta proaktivt för att identifiera och förebygga problem.
• Hantera och administrera IT-utrustning i olika system för assethantering.
• Ha nära kontakt med användare och säkerställa en hög servicenivå.
• Resa inom Sverige vid behov.

Din profil

Vi söker dig som är tekniskt intresserad, serviceinriktad och har ett starkt kundfokus. Du trivs med att lösa problem, arbeta praktiskt och hjälpa användare i deras vardag.

Vi ser gärna att du har:

• Erfarenhet av installation, konfiguration och support av skrivare.
• Erfarenhet av ledande skrivarmärken, exempelvis Ricoh, HP, Canon och Xerox.
• Erfarenhet av assethantering och arbete i olika system.
• God problemlösningsförmåga och ett strukturerat arbetssätt.
• B-körkort då resor inom Sverige förekommer i tjänsten.

Som person är du ansvarstagande, lösningsorienterad och kommunikativ. Du trivs både med att arbeta självständigt och tillsammans med andra och har en naturlig förmåga att skapa goda relationer med användare och kollegor.

Vad vi erbjuder

På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!

Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.

Vi söker nu en serviceinriktad och lösningsorienterad IT-tekniker med inriktning mot skrivare till ett spännande uppdrag hos en av Sveriges ledande aktörer inom försvars- och säkerhetsindustrin. Kunden utvecklar avancerade tekniska lösningar och system inom bland annat försvar, säkerhet och flyg, och du får möjlighet att arbeta i en tekniskt avancerad och komplex IT-miljö. I rollen får du arbeta med drift, underhåll, installation och support av skrivare och blir en viktig kontaktperson för verksamhetens användare. Här får du möjlighet att kombinera ditt tekniska kunnande med ett starkt kund- och servicefokus.

Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Dina arbetsuppgifter

I rollen som IT-tekniker med inriktning mot skrivare kommer du bland annat att:

• Konfigurera och installera olika typer av skrivare.
• Drifta och underhålla skrivarmiljöer.
• Ge support och utföra felsökning samt felavhjälpning.
• Arbeta proaktivt för att identifiera och förebygga problem.
• Hantera och administrera IT-utrustning i olika system för assethantering.
• Ha nära kontakt med användare och säkerställa en hög servicenivå.
• Resa inom Sverige vid behov.

Din profil

Vi söker dig som är tekniskt intresserad, serviceinriktad och har ett starkt kundfokus. Du trivs med att lösa problem, arbeta praktiskt och hjälpa användare i deras vardag.

Vi ser gärna att du har:

• Erfarenhet av installation, konfiguration och support av skrivare.
• Erfarenhet av ledande skrivarmärken, exempelvis Ricoh, HP, Canon och Xerox.
• Erfarenhet av assethantering och arbete i olika system.
• God problemlösningsförmåga och ett strukturerat arbetssätt.
• B-körkort då resor inom Sverige förekommer i tjänsten.

Som person är du ansvarstagande, lösningsorienterad och kommunikativ. Du trivs både med att arbeta självständigt och tillsammans med andra och har en naturlig förmåga att skapa goda relationer med användare och kollegor.

Vad vi erbjuder

På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

The European Spallation Source (ESS) is one of the largest science and technology infrastructure projects being built today. ESS will soon be the world’s most powerful source of neutrons, providing researchers with unique opportunities to explore the structure of materials at the atomic level. Neutron scattering at ESS will address critical questions in physics, chemistry, geology, materials science and life science.

About the role

As a valued member of our IT Helpdesk team consisting currently of 5 colleagues, you will play a central role in ensuring smooth and effective IT Support at ESS. Your primary responsibilities will include resolving incidents and service requests, either registered in our ticket system or reported directly by users visiting the IT Helpdesk. Collaborating closely with your colleagues you will tackle a variety of tasks such as installations, installations and maintenance of laptops and workstations, support of equipment, systems and applications.

To thrive as an IT Support technician at ESS, you bring a natural flair for service and enjoy delivering quality and long-term solutions. You are equally comfortable working independently or as part of a team, and you appreciate and understand the importance of structured processes and thorough documentation. You value the opportunity to learn new things and enjoy working in a fast-paced organisation. Your responsiveness to user inquiries and enthusiasm for interacting with people will be key to your success in this role.

This is a full-time permanent position with a 6 months' probationary period based at the ESS Campus in Lund, Sweden.

Day-to-day, you will: 

• Support users directly at the physical IT service desk, remotely or by phone
• Manage and resolve service requests and incidents registered in case management system
• Deploy and configure laptops and mobile devices and manage replacements
• Install and configure workstations used across the ESS site
• Diagnose and resolve computer hardware and software problems
• Troubleshoot operating-system and driver issues
• Troubleshoot user account, password, permissions and accesses
• Troubleshoot basic network-related problems
• Troubleshoot basic issues with meeting rooms equipment and connections
• Troubleshoot printers and connection issues
• Handle IT assets, equipment inventories and lifecycle management
• Collaborate with your team and other functions to solve issues

About you:

• Minimum 2 years of relevant professional experience in IT Support and IT service desk, or a comparable technical support function or equivalent education
• Experience providing IT Support to users in a larger company
• Practical experience with installations, configurations, diagnosing and resolving issues with Windows- and macOS based laptops and workstations, peripherals and connectivity issues. Practical experience with Linux is an advantage
• Experience in advanced hardware troubleshooting of laptops and workstations
• Experience supporting specialized workstations like scientific workstations is an advantage
• Strong knowledge in Mac OS, Windows, iOS and preferably Linux distributions as an administrator or power user
• Experience with meeting room support and troubleshooting (Crestron- and Poly control systems)
• Experience with Microsoft Active Directory, and Microsoft 365
• Experience contributing to knowledge bases and technical documentation
• Ability to communicate technical matters clearly to users with different levels of technical knowledge

To apply: 

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and follow the instructions, latest by October 4, 2026. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require enhanced security screening processes, which will be performed as part of the recruitment and onboarding process.

For more information regarding the ESS recruitment process, please contact Louise Jönegård - Recruiter at mailto:louise.jonegard@ess.eu For further information regarding the position, please contact Anette Smedberg-Haukka – Group leader IT Helpdesk & Support – via mailto:anette.smedberghaukka@ess.eu

For trade union information, please contact Unionen representative Nerusha Naicker on mailto:erusha.Naicker@ess.eu or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at mailto:marc.kickulies@ess.eu

We look forward to receiving your application soon!